Effective Date: 20 May 2026 Last Updated: 20 May 2026

This Refund Policy explains when and how ascubadiving issues refunds. Different products and services have different refund rules — please review the section that applies to your purchase.

Equipment Sales

Returns within 30 days

Unused, unworn equipment in original packaging with original tags and accessories may be returned for a full refund within 30 days of purchase, less any restocking fee where applicable.

To be eligible for a return:

Item must be in new, resalable condition
Original packaging, tags, manuals, and accessories must be included
Original receipt or proof of purchase required
Item must be returned in person at the shop, or shipped at your cost with tracking

Items NOT eligible for return

Items showing signs of use (wet, used in water, hair, scratches, smell, etc.)
Special-order items not normally stocked
Personalized or custom-fitted items (custom wetsuits, engraved items, custom-set computers, etc.)
Items sold “as-is” or marked final sale
Used / pre-owned equipment
PADI eLearning codes once activated
Gift cards

Defective merchandise

Defective new merchandise is covered by the manufacturer’s warranty. We will help you process warranty claims, but warranty service is provided by the manufacturer or their authorized service centers.

Refund timing

Refunds will be processed to the original payment method within 7–10 business days of return inspection. Bank or card processing times may add additional days.

Course Refunds

Before course start

If you cancel a PADI course or specialty course before the course start date, we will refund the course fee less:

Any PADI eLearning access codes that have been activated (non-refundable per PADI policy)
Any course materials that have been distributed (books, slates, certification processing fees that have been incurred)
A reasonable administrative fee

After course start

Once instruction has begun, course fees are non-refundable. If you cannot complete the course for medical or personal reasons, contact us — we may be able to credit a portion toward future instruction at our discretion.

Missed sessions

We schedule pool sessions, classroom instruction, and open water dives in advance. Missed sessions due to no-show or late cancellation may require additional fees to reschedule.

Failed or incomplete certification

PADI certification requires meeting all skill, knowledge, and performance requirements. If you do not meet certification requirements, course fees are not refundable. Additional instruction or skill demonstration may be required for certification at additional cost.

Medical disqualification

If a physician disqualifies you from diving before the course begins, we will refund course fees less PADI eLearning costs (if activated) and a reasonable administrative fee.

Trip Refunds

Partner-operated trips

For trips operated by Ocean First or other partners, the operator’s refund policy applies. We will provide their terms before you book. Common terms include:

Deposit due at booking, often non-refundable
Final payment 60–90 days before departure
Cancellation penalties increase as departure approaches
Some trips offer no refund within 60 days of departure

Trips hosted directly by ascubadiving

For trips we host directly:

Land Cost: Charges incurred preparing for your trip are generally non-refundable within 60 days of departure. Deposits are forfeited for cancellations made more than 60 days before departure.
Airfare: Airline tickets are typically non-refundable. Refunds for unused tickets follow the airline’s terms and are subject to a $50 handling fee.
Trip Cancellation Insurance: We strongly recommend purchasing trip cancellation/interruption insurance immediately upon booking. We cannot deviate from stated cancellation policies regardless of circumstances.

If we cancel a trip

If we cancel a trip we host directly, you will receive a full refund of payments made directly to us. We are not responsible for non-refundable third-party costs (separately booked airfare, hotels, etc.) — another reason to carry travel insurance.

No-shows

If you fail to appear for a trip departure, no refund will be issued.

Equipment Service

Service fees

Equipment service fees are based on labor performed by our partner Airtech Scuba Services. Once service work has begun, fees are non-refundable.

Service warranty

Service warranty is provided by Airtech per their terms. Issues with serviced equipment should be reported promptly so they can be addressed under warranty.

Equipment pickup

You must pick up your serviced equipment within 30 days of completion notification.

ascubadiving is not responsible for equipment left at the store for more than 30 days after the completion of repair or air-fill service. Equipment left beyond 30 days may be subject to storage fees or treated as abandoned property at our discretion. No refund will be issued for service fees on abandoned equipment.

Air Fills and Tank Services

Air fills, visual inspections, and similar in-shop services are non-refundable once performed.

If you believe a fill or service was performed improperly, contact us within 7 days so we can investigate.

Gift Cards and Store Credit

Gift cards and store credit are non-refundable and have no cash value. They do not expire. They may be used toward any product or service we sell.

Cryptocurrency Payments

Cryptocurrency transactions are recorded on public blockchains and cannot be reversed by ascubadiving.

Refunds of cryptocurrency payments will be:

Issued in the same cryptocurrency, at the current exchange rate at time of refund (not the rate at time of purchase)
Sent to a wallet address you provide
Subject to network transaction fees, which will be deducted from the refund amount

Customers paying in cryptocurrency acknowledge that exchange rate fluctuations between purchase and refund may result in receiving a different fiat-equivalent amount than originally paid.

How to Request a Refund

To request a refund:

In person: Visit ascubadiving at 149 W. Main St., Azle, TX 76020 with your receipt
Phone: Call (817) 406-4080
Email: store@ascubadiving.com

Please have your order number, original receipt, and reason for the refund request ready.

Disputes

If you have a refund dispute, please contact us first and we will work in good faith to resolve it. If we cannot reach agreement, our Terms of Service describe the dispute resolution process.

Changes to This Policy

We may update this Refund Policy from time to time. The version in effect at the time of your purchase applies to that purchase, unless we make a change that benefits you.

Contact Us

ascubadiving 149 W. Main St. Azle, TX 76020 Phone: (817) 406-4080 Email: store@ascubadiving.com